Freewheel Bike E-Bike Repair Policy
Freewheel Bike is now accepting all brands of e-bikes for standard mechanical repairs.*
Freewheel Bike offers a full range of comprehensive repair services on all brands of mechanical bikes. Due to the rapid expansion of E-bike offerings, and the specific resources required to repair this technology, we have some constraints on e-bike repairs.
Freewheel is currently certified/authorized to service the following power systems: Bosch, Shimano, TQ, Fazua, Mahle, Hyena, and Promovec.
To ensure we deliver service at the highest level, e-bikes** using systems other than those for which we are certified can only be taken in for mechanical repairs.* Our shops cannot repair electrical components or power systems of any brand not listed under our certifications.
*Mechanical repairs on non-certified brands are limited to systems and components that are commonly found on standard bicycles (i.e., flat fixes, brake adjustments, derailleur tuning). As the e-bike market is expanding rapidly with numerous new brands producing e-bikes, some brands may use proprietary components that are not readily available or serviceable. In those instances, we may not be able to accept the repair.
**We define an e-bike as a bicycle equipped with a pedal drive system that also features an electric motor for assistance or additional power. We are not currently equipped to repair e-scooters, e-skateboards, or electric motorcycles.
Explore E-bikes
*Mechanical repairs on non-certified brands are limited to systems and components that are commonly found on standard bicycles (i.e., flat fixes, brake adjustments, derailleur tuning). As the e-bike market is expanding rapidly with numerous new brands producing e-bikes, some brands may use proprietary components that are not readily available or serviceable. In those instances, we may not be able to accept the repair.
**We define an e-bike as a bicycle equipped with a pedal drive system that also features an electric motor for assistance or additional power. We are not currently equipped to repair e-scooters, e-skateboards, or electric motorcycles.