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L6 Mechanic

Job Description


Job Title: L6 Mechanic/Suspension Specialist

Department: Service/Repair

Reports To: Service Manager


Summary:  This position requires a unique mechanic that is able to perform high level repairs and has exceptional customer service skills. You will need to be able to complete high level repairs such as suspension service, frame facing/chasing, wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, internally geared hub service and complete bicycle overhauls.


Duties and Responsibilities:

  • Perform level 1 - 6 repairs
  • Create accurate and complete repair estimates for customers
  • Assist L1 - L5  mechanics with repairs
  • Perform quality control inspection on others repairs
  • Ensure that proper safety practices are being followed
  • Handle customer complaints
  • Delegate while-you-wait repairs to production mechanics.  
  • Ensure customer service standards are being met
  • Make sure that there is good communication between sales and service departments.
  • Process warranty claims on frames and parts
  • Provide training to mechanics as needed.
  • Help maintain a positive work environment
  • Maintain a high degree of cleanliness and organization of the repair shop
  • Check work email and respond at the beginning and end of every shift

Successful completion of following orientation and training:

  • Freewheel Bike Training Guide For All
  • Freewheel Bike Service Training Guide
  • Trek University “Ninja” Status


Education/Experience: Minimum of 5 years of professional bicycle mechanic experience. Completion of Barnett’s or UBI a plus

Skills and Traits:

  • Enthusiastic
  • High level mechanical aptitude
  • Strong verbal communication skills
  • Team working skills
  • Organisational skills
  • High energy level
  • Resourceful
  • Confidence
  • Strong leadership and team working skills
  • Strong record keeping skills
  • Ability to calculate figures and amounts
  • Ability to solve problems in various situations
  • Ability to work in a dynamic, multi-functional, multi-cultural environment
  • Outgoing, enthusiastic, sociable, gregarious, positive, analytical, diplomatic, tactful

Physical Demands:

  • Able to sit or stand and walk throughout the scheduled work shift
  • Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
  • Able to lift and/or move up to 75 lbs.

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