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L5 Mechanic

 

Job Title: L5 Mechanic/Service Writer

Department: Service/Repair

Reports To: Service Manager

 

Summary:  This position requires a unique mechanic that is able to perform high-level repairs and has exceptional customer service skills. You will need to be able to complete high-level repairs such as frame facing/chasing, wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, internally geared hub service and complete bicycle overhauls.

 

Duties and Responsibilities:

  • Perform level 1 - 5 repairs
  • Create accurate and complete repair estimates for customers
  • Assist L1 - L4  mechanics with repairs
  • Perform quality control inspection on others repairs
  • Ensure that proper safety practices are being followed
  • Handle customer complaints
  • Delegate while-you-wait repairs to production mechanics.  
  • Ensure customer service standards are being met
  • Make sure that there is good communication between sales and service departments.
  • Process warranty claims on frames and parts
  • Provide training to mechanics as needed.
  • Help maintain a positive work environment
  • Maintain a high degree of cleanliness and organization of the repair shop
  • Check work email and respond at the beginning and end of every shift

Successful completion of following orientation and training:

  • Freewheel Bike Training Guide For All
  • Freewheel Bike Service Training Guide
  • Trek University “Ninja” Status

 

Education/Experience: Minimum of 5 years of professional bicycle mechanic experience. Completion of Barnett’s or UBI a plus



Skills and Traits:

  • Enthusiastic
  • High-level mechanical aptitude
  • Strong verbal communication skills
  • Organisational skills
  • High energy level
  • Resourceful
  • Confidence
  • Strong leadership and team working skills
  • Strong record keeping skills
  • Ability to calculate figures and amounts
  • Ability to solve problems in various situations
  • Ability to work in a dynamic, multi-functional, multi-cultural environment
  • Outgoing, enthusiastic, sociable, gregarious, positive, analytical, diplomatic, tactful

Physical Demands:

  • Able to sit or stand and walk throughout the scheduled work shift
  • Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
  • Able to lift and/or move up to 75 lbs.

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